Artenova Company Ltd. (“Artenova”, “we”, “our”, “us”, “artenova.co.ke” ) is the sole owner of all information that is collected on this site. We will never sell, rent, exchange or share any information to any outside parties, except those outlined in this policy or if we have obtained your consent to do so. All personal information collected is held solely by Artenova and is used solely to process orders or to respond to any questions or comments that may be received from our customers. Information is also collected to inform customers about relevant issues regarding their accounts. Information that is collected includes but is not limited to name, delivery address, billing address, telephone numbers, e-mail address, and credit/debit card information needed for payment. We also require that you submit a password that corresponds with your username. This allows you access to your personal account information. Contact information is also used to send notification to our members regarding Artenova promotions. All members have the option to opt out at any point from receiving information from Artenova regarding discounts and promotions on our products.
In order to purchase any products from Artenova you are required to complete the registration process. During registration you will be required to provide your name, delivery address, billing address, e-mail address, and telephone number. This information is used to notify clients of their successful registration to artenova.co.ke as well as to keep members informed about the status of their purchases. A valid email address will need to be supplied and an activation email will be sent to the email address supplied in order to activate your account.
During the order process you will be required to provide credit/debit card information. This is for billing purposes and is necessary to fulfill your order. Other financial information may be collected if you choose to pay using a different payment method such as an Electronic Funds Transfer. During the checking process credit/ debit card details are encrypted using the industry leading technology SSL and sent to our online merchant company in order to verify that the details you provided are valid and that there are funds available in your account in order to successfully fulfill your purchase. Access to the sensitive information is restricted. All representatives at Artenova are not able to view financial information such as your credit/debit card information expiration date and CCV number. This information is not housed at Artenova and it is held in a secure server at an undisclosed location
Artenova is completely committed to keeping your information private and confidential and we deal only with the most established and respected online merchants.
We may employ third party companies to perform general functions on our behalf. These functions may include functions such as delivery services. The third parties that we employ have severely limited access to your information. Only relevant information will be passed to these third party companies such as a client’s delivery address which will enable us to deliver products purchased to customers. All third party companies that we deal with are highly regarded and trusted businesses who adhere to strict confidentiality agreements.
Artenova is proud to serve our customers. Our number one priority is our customers and as such we safeguard your information online and offline. We safeguard your personal information at all times and have implemented some of the most advanced ways to ensure your safety while shopping at artenova.co.ke.